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We
want you to be satisfied with your purchases. Creating lasting
relationships with our customers is our goal. If you receive an item and
you would like to make an exchange for style or color, call us. As long as
the item(s) are still in the original factory condition we will be glad to
make the exchange.
1. 1.
Factory condition includes the
following description.
- Item remains in brand new
condition.
- All original tags must be included and
attached.
- Item cannot have any fragrances
(examples would include but not limit
cigarette smoke and perfume).
- Item cannot have any hair spray, gel, or other
products applied.
- Original
packaging must be included.
2.
2. Please note: If we receive an
item that does not meet the above requirements, we reserve the right to
send the item back to you and charge you $6.95 for the return shipping
& handling.
3.
3. Each item exchanged / returned
will have a $15.00 restocking fee per item.
4. 4.
Please contact us via phone or
email within 7 days to let us know about your exchange / return.
5. 5.
Please include the following in
your return package.
- Your piece with the original box
and / or packaging.
- A copy
of your invoice.
- A note
stating the reason for your exchange / return.
6. 6.
Human Hair products and Accessories
are non-returnable.
Please
call us Toll Free at 1-866-597-9447
if you have any questions! |