Return Policy

NameBrandWigs.com aims to provide you with the lowest prices possible. Customers have come to rely on our quality products at the lowest available cost year after year. Please see below for our return policy.

Phone: 320-685-7100
Text: 320.685.7104
Email: support@namebrandwigs.com

*Bargain Closet items and Accessories (due to their nature) are considered final sale and cannot be returned.

Steps To Return

We hope you love your beautiful new hair; however, if you are not fully satisfied, we have a very simple return process. Take your time - up to 45 days to decide if you truly want to return the item; but remember, the item must be brand new, unworn, and in factory condition. Help us help you! Check out our return guidelines below that make the process go smoothly and help us stay efficient!

1. Gather the item(s) - including all original packaging, ensuring all tags are attached, and locate the packing slip (or locate your order #).
2. Bring your item(s) to your local Post Office, UPS store, or FedEx store to ship back to us. We do not provide a return label. International returns must be shipped through the postal service. 
   
   Ship To:
   NBW/J24 Returns Department
   370 Chapel Hill Road
   Cold Spring, MN 56320
   
   
3. Upon receiving your return, we will issue a refund minus the 15% restocking fee per item ($9 minimum). Shipping cost is non-refundable.
4. If you would like to notify us of your return, please complete the return form below. We will make a note on your order that you will be returning.
5. Want a different color or style? Complete the return process above and place a new order at namebrandwigs.com.

Helpful Hints to help the process go smoothly:

• The item must be in brand-new condition, including the wig box and/or other packaging.
• Make sure the Wig Tags are factory attached - leave them in place while you try the wig on.
• Fibers can easily pick up odors, including but not limited to food, perfume, or smoke. Keep the item in its original box as much as possible.
• Do not alter the bangs, add spray/gel, or make other alterations until you are sure about your purchase.
• Include your packing slip, which includes all the information we will need to process your return.

How-To Package

 *Incorrect packaging may lead to additional fees.

To begin your return, please click the button below to notify us of your return.

If you would like to talk to one of our experts about brands, styles, or colors, give us a call at 320-685-7100.

Our Mailing Address:

NBW/J24 Returns Department
370 Chapel Hill Road
Cold Spring, MN 56320

We want to make the return process as smooth as possible, so double-check items are in factory condition; otherwise, we reserve the right to send the item back to you and charge you for the return shipping & handling at our discretion.

Cancellation Policy

We reserve the right to charge a restocking fee for items cancelled after an item has been ordered. This usually occurs after the manufacturer has pulled the item from their warehouse and boxed it up for shipping. If we can stop the order before that, no fees will be applied.

Exchange Policy

Want to exchange? Complete the return process above and place a new order at namebrandwigs.com. This ensures you get the quickest service and the process stays clean on our end. 

We want you to make a purchase that you love! If you would like to get a new order started while your return is being completed, please give us a call at 320-685-7100. Our customer service is pretty great, so don't hesitate to reach out!

International Note

Due to varying international policies and customs regarding human hair, we recommend being aware of your country's specific policies before purchasing a human hair item. International returns must be shipped through the postal service.

EU Statutory Right of Withdrawal

1. Your Right to Withdraw

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. This right is provided under the EU Consumer Rights Directive (2011/83/EU) as amended by Directive (EU) 2023/2673.

To exercise this right, you may use the withdrawal function available on our website, or notify us in writing by email. Your withdrawal is effective from the date you send your notification, provided it falls within the 14-day period.

2. Return Shipping Costs

If you choose to withdraw, you are responsible for the cost of returning the item(s) to us. We recommend using a tracked shipping service, as we cannot process your refund until we have received the returned goods or you have provided proof of return shipment.

3. Your Refund

Upon receiving your return, we will refund the full price of the item(s) returned, along with a proportional share of the original standard delivery charge. If you selected an expedited or express shipping option at checkout, the refund of delivery costs will be based on our least expensive standard shipping method.

If you are returning only some items from a multi-item order, we will refund the price of the returned item(s) plus delivery costs in proportion to the number of items returned.

Refunds will be issued within 14 days of receiving your returned goods, using the same payment method you used for the original purchase.

4. Condition of Returned Items and Diminished Value

You may inspect the product in the same way you would in a physical store — for example, removing it from its outer packaging and examining its color, length, and general appearance. However, you are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

For wigs specifically, this means that trying on the wig briefly for fit and visual inspection is permitted. However, the following will be considered handling beyond what is necessary and may result in a deduction from your refund based on the actual reduction in the product’s value:

•  Wearing the wig outside of a brief try-on (e.g., wearing it in public, for an extended period, or during physical activity)

•  Cutting, styling, colouring, or chemically treating the wig

•  Removing or damaging the hygiene liner, tags, or original packaging beyond what is needed for inspection

•  Returning the wig with evidence of product application (e.g., makeup, adhesive residue, or odour)

Any deduction will reflect the actual loss in value of the product, not a flat fee or restocking charge. No restocking fees are applied to withdrawals made within the 14-day statutory period.

5. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery. Certain products may be marked as exempt under this provision; where applicable, this will be clearly indicated on the product page before purchase.

6. Restocking Fee

For EU customers during the first 14 days after delivery, no restocking fee applies. The restocking fee applies only to returns made between day 15 and day 45.

7. How to Initiate a Return or Withdrawal

EU statutory withdrawal: Use the withdrawal function on this page, or contact us in writing by email with your name, order number, and the item(s) you wish to return. You will receive an acknowledgement confirming receipt of your withdrawal request.