Find answers to common questions:
What is your order process?
We order daily directly from the manufacturers Monday through Friday. Most items will reach our office within two to four business days. We will ship your item(s) out the same day we receive it via the U. S. Postal Service (express orders are sent UPS or FedEx). If it is an item we keep here in our stock room, it will typically ship out the same day we receive your order.
Why does my order still say unfulfilled?
Your order will change to fulfilled as soon as it has shipped out. You will also receive an e-mail with your tracking information at that time.
What if my order has already been placed and now I would like to make a change or cancel?
We understand things happen! If we are able to catch your order before it has been placed with the manufacturer we can make a change or cancellation for you. If the order has already gone through, we can usually still make the change, but there may be a 15% cancellation charge for the item already ordered.
How long will it take to receive my order?
You should receive your order in about 8-12 business days in the United States, and 10-15 business days for international orders.
Do you offer expedited shipping?
We do! Please give us call at 320-685-7100, and we can go over the different options with you!
Is shipping discreet?
Your privacy is very important to us! For U.S. orders we will never include the word “wig” on the outside of your package. We abbreviate with J24, or NBW. For international orders we are required to specify wig or topper on the outside of the package.
What should I do if my package says delivered, but I haven’t received it?
Check your yard as often times the package is too large to fit in a mailbox, check with your neighbors as well. If you still can’t locate your package contact your local post office right away as it is usually being held there, or they can track your package to see the exact location it was left at. If you are still unable to find your order, give us a call at 320-685-7100.
Is it safe to give my credit card information?
Yes, all information is entered into a secure and private credit card processing system. That is why we will ask for your card number again every time you place a new order. You can also check out through PayPal.
Will my personal information be kept safe?
Yes! You can be assured we keep all of our information in a private system, and would never share or sell your information to an outside party.
What forms of payment do you accept?
We accept all major credit cards (Discover, MasterCard, Visa, and American Express, as well as PayPal, and Google or Apple Pay. We also accept money orders. We are not able to take a bank account routing number.
How long will it take to receive my refund?
We process refunds everyday Monday through Friday, and will try our best to refund within 48 hours of receiving your return or change request. Please note it may still take a few days before your card company makes these funds available in your account.
What is your exchange policy?
In order to bring you the most efficient and error free service we ask that you create a new order for your next item. This separation between old and new orders keeps the process clean and gives you the opportunity for a quick turn around.
What is your return policy?
We hope you love your beautiful new hair, however if you are not fully satisfied, we have a very simple return process. Take your time - up to 60 days to decide if you truly want to return the item; but remember, the item must be brand new, unworn, and in factory condition. Upon receiving your return, we will issue a refund minus the 15% ($9 minimum) restocking fee per item. This will be issued within 48 hours. Shipping cost is non-refundable.