Frequently Asked Questions (FAQs)
If you can't find the answer to your question here, please contact us. We'll be glad to help.
Phone or Text: 320-685-7100
Address: 370 Chapel Hill Rd
Cold Spring, MN 56320
~ How should I store my wig?
~ Can I cut my wig?
~ Can I color my hairpiece?
~ Will heat affect my wig?
~ How often should I wash my wig?
~ Can I use regular shampoo on my wig?
~ How long will my synthetic wig last?
~ What options do I have for securing my wig down?
~ My head is sweating, what can I do?
~What is your order process?
~ Why does my order still say unfulfilled?
~ What if my order has already been placed and now I would like to make a change or cancel?
~ Why can't I log into my account?
~ Why isn't the discount code working?
~ Am I able to use more than one discount code at a time?
~ Is stock up-to-date on your site?
~ My item is on backorder, what now?
~ How long will it take to receive my order?
~ Do you offer expedited shipping?
~ Is shipping discreet?
~ What should I do if my package says delivered, but I haven't received it?
~ Is it safe to give my credit card information?
~ Will my personal information be kept safe?
~ What forms of payment do you accept?
~ How long will it take to receive my refund?
~ Is my wig covered through insurance?
~ Why am I being charged sales tax?
~ Do you price match?
~ Are you based in the United States?
~ What does clearance mean?
~ Are Joshua24 and Name Brand Wigs the same company?
~ Will you donate a free wig to someone in need?
~ Why am I being charged customs fees?
~ Do you have to state the value of items on the outside invoice?
How should I store my wig?
Many like to store their wig on a stand, hanger, or mannequin head. If you leave your wig in the wig box, make sure to take it out and give it a good shake every so often to avoid cold set.
Can I cut my wig?
Yes, your piece can be cut or thinned out. We always recommend you go to a stylist with experience in altering wigs.
Can I color my hairpiece?
Synthetic or Heat Friendly fiber will not take color. Human Hair can be colored, but we recommend staying within a level or two of the original color.
Will heat affect my wig?
Synthetic hair can be damaged beyond repair if it gets too close to a heat source, this could be even from a cooking oven in your home. Heat Friendly fiber can withstand a low amount of heat from styling tools as long as you keep it around 250-280 degrees. Human hair can be styled with heating tools the same as bio hair.
How often should I wash my wig?
Every 6-8 wears is a good rule of thumb.
Can I use regular shampoo on my wig?
You will want to use products formulated specifically for wigs. Other products can have chemicals that are too harsh or will wear the fiber out quicker.
How long will my synthetic wig last?
The time frame can vary greatly depending on care and lifestyle. Typically, with proper maintenance your wig will last around 3 to 6 months. Having more than one wig to rotate between will help prolong the lifespan of your wig.
What options do I have for securing my wig down?
The Hair Grip is a soft band that helps keep your wig in place. As well as toupee clips, double sided tape, and lace front glue.
My head is sweating, what can I do?
A 100% capless wig will be very breathable during the hot summer months. The Headline It is a sweat eliminating liner to be worn inside your wig cap.
What is your order process?
We order daily directly from the manufacturers Monday through Friday. Most items will reach our office within two to four business days. We will ship your item(s) out the same day we receive it via the U. S. Postal Service (express orders are sent UPS or FedEx). If it is an item we keep here in our stock room, it will typically ship out the same day we receive your order.
Why does my order still say unfulfilled?
Your order will change to fulfilled as soon as it has shipped out. You will also receive an e-mail with your tracking information at that time.
What if my order has already been placed and now I would like to make a change or cancel?
We understand things happen! If we are able to catch your order before it has been placed with the manufacturer we can make a change or cancellation for you. If the order has already gone through, we can usually still make the change, but there may be a 15% cancellation charge for the item already ordered.
Why can’t I log into my account?
Make sure you are on the site you originally created the account on (Joshua24 or Name Brand Wigs). If you have not created an account yet, go ahead and start one. If you have already, try resetting your password.
Why isn’t the discount code working?
Our code may not apply for the item or brand you are trying to use it on. Feel free to call us at 320-685-7100 to see if the item qualifies for any additional discounts or unadvertised specials.
Am I able to use more than one discount code at a time?
The online checkout process will only allow you to use one code at a time. You can call us at 320-685-7100, and we can make sure to get any codes that qualify applied for you.
Is stock up to date on your site?
Due to the huge selection of items and colors we offer we are not able to list stock levels on the site. However, you can always call or e-mail us to check stock before placing an order!
My item is on backorder, what now?
You always have the option to change or cancel a backorder. If you chose to wait we will keep you updated as the arrival date is estimated and subject to change from factors out of our control. You will receive an e-mail as soon as your item is back in stock.
How long will it take to receive my order?
You should receive your order in about 6-10 business days in the United States, and 10-15 business days for international orders.
Do you offer expedited shipping?
We do! Please give us call at 320-685-7100, and we can go over the different options with you!
Is shipping discreet?
Your privacy is very important to us! For U.S. orders we will never include the word “wig” on the outside of your package. We abbreviate with J24, or NBW. For international orders we are required to specify wig or topper on the outside of the package.
What should I do if my package says delivered, but I haven’t received it?
Check your yard as often times the package is too large to fit in a mailbox, check with your neighbors as well. If you still can’t locate your package contact your local post office right away as it is usually being held there, or they can track your package to see the exact location it was left at. If you are still unable to find your order, give us a call at 320-685-7100
Is it safe to give my credit card information?
Yes, all information is entered into a secure and private credit card processing system. That is why we will ask for your card number again every time you place a new order. You can also check out through PayPal.
Will my personal information be kept safe?
Yes! You can be assured we keep all of our information in a private system, and would never share or sell your information to an outside party.
What forms of payment do you accept?
We accept all major credit cards (Discover, MasterCard, Visa, and American Express, as well as PayPal, and Google or Apple Pay. We also accept money orders. We are not able to take a bank account routing number.
How long will it take to receive my refund?
We process refunds everyday Monday through Friday, and will try our best to refund within 48 hours of receiving your return or change request. Please note it may still take a few days before your card company makes these funds available in your account.
Is my wig covered through insurance?
This depends on your type of insurance. We suggest you contact them, and ask about “cranial prosthesis”.
Why am I being charged sales tax?
Due to a Supreme Court ruling in June of 2018 states can now legally impose sales taxes on e-commerce companies. We are required by law to collect these taxes for your state.
Do you price match?
Yes, we can price match with other verified online companies for the price of the item, plus the competitor's shipping charges. We are not able to price match clearance items with our brand new items.
Are you based in the United States?
We are based in beautiful (and cold) central Minnesota!
What does clearance mean?
Open box means one or more of the following: store display item, item returned for color or style, a cancelled order, or a discontinued style or color. We take pride in our through quality control, so you can be reassured all items have been inspected by our inventory specialists, and must pass in order to even make our clearance page.
Are Joshua24 and Name Brand Wigs the same company?
Yes, both Joshua24.com and NameBrandWigs.com are owned and operated by the same team!
Will you donate a free wig to someone in need?
Since many of our customers have a medical need that may be straining on their finances it would be impossible for us to pick and choose who would be eligible. For this reason we make donations to the National Alopecia Foundation or our local hospital here in Minnesota.
Why am I being charged custom fees?
Custom fees may be added on before you can receive your package. This fee is determined by your country. We can always mark your package “Cranial Prosthesis” which may reduce the amount of tax added. Please include this note when you place your order.
Do you have to state the value of items on the outside invoice?
By law we do have to list the accurate value of all items.