If you can't find the answer to your question here, please contact us. We'll be glad to help.

Call: 320-685-7100
Text: 320-685-7104 
Email: support@namebrandwigs.com
Address: 370 Chapel Hill Rd
                Cold Spring, MN 56320

Care Questions:

~ How should I store my wig?
~ Can I cut my wig? 
~ Can I color my hairpiece?
~ Will heat affect my wig?
~ How often should I wash my wig?
~ Can I use regular shampoo on my wig?
~ How long will my synthetic wig last?
~ What options do I have for securing my wig down?
~ My head is sweating, what can I do?

Ordering Questions:

~What is your order process?
~ Why does my order still say unfulfilled? 
~ What if my order has already been placed and now I would like to make a change or cancel?
~ Why can't I log into my account?
~ Why isn't the discount code working?
~ Am I able to use more than one discount code at a time?
~ Is stock up-to-date on your site?
~ My item is on backorder, what now?

Shipping Questions:

~ How long will it take to receive my order?
~ Do you offer expedited shipping?
~ Is shipping discreet?
~ What should I do if my package says delivered, but I haven't received it?

Payment Questions:

~ Is it safe to give my credit card information?
~ Will my personal information be kept safe?
~ What forms of payment do you accept?
~ How long will it take to receive my refund?
~ Is my wig covered through insurance?
~ Why am I being charged sales tax?

General Questions:

~ Do you price match?
~ Are you based in the United States?
~ What does clearance mean?
~ Are Joshua24 and Name Brand Wigs the same company?
~ Will you donate a free wig to someone in need?

International Questions:

~ Why am I being charged customs fees?
~ Do you have to state the value of items on the outside invoice?

Care Questions

How should I store my wig?

Many like to store their wig on a stand, hanger, or mannequin head. If you leave your wig in the wig box, make sure to take it out and give it a good shake every so often to avoid cold set.

Can I cut my wig?

Yes, your piece can be cut or thinned out. We always recommend you go to a stylist with experience in altering wigs.

Can I color my hairpiece?

Synthetic or Heat Friendly fiber will not take color. Human Hair can be colored, but we recommend staying within a level or two of the original color.

Will heat affect my wig?

Synthetic hair can be damaged beyond repair if it gets too close to a heat source, this could be even from a cooking oven in your home. Heat Friendly fiber can withstand a low amount of heat from styling tools as long as you keep it around 250-280 degrees. Human hair can be styled with heating tools the same as bio hair.

How often should I wash my wig?  

Every 6-8 wears is a good rule of thumb.

Can I use regular shampoo on my wig?

You will want to use products formulated specifically for wigs. Other products can have chemicals that are too harsh or will wear the fiber out quicker.

How long will my synthetic wig last?

The time frame can vary greatly depending on care and lifestyle. Typically, with proper maintenance your wig will last around 3 to 6 months. Having more than one wig to rotate between will help prolong the lifespan of your wig.

What options do I have for securing my wig down?

The Hair Grip is a soft band that helps keep your wig in place. As well as toupee clips, double sided tape, and lace front glue.

My head is sweating, what can I do?

A 100% capless wig will be very breathable during the hot summer months. The Headline It is a sweat eliminating liner to be worn inside your wig cap.

Ordering Questions

What is your order process?

We order daily directly from the manufacturers Monday through Friday. Most items will reach our office within two to four business days. We will ship your item(s) out the same day we receive it via the U. S. Postal Service (express orders are sent UPS). If it is an item we keep here in our stock room, it will typically ship out the same day we receive your order.

Why does my order still say unfulfilled?

Your order will change to fulfilled as soon as it has shipped out. You will also receive an e-mail with your tracking information at that time.

What if my order has already been placed and now I would like to make a change or cancel?

We understand things happen! If we are able to catch your order before it has been placed with the manufacturer we can make a cancellation for you. If the order has already gone through, we can usually still make the change, but there may be a 15% cancellation charge for the item already ordered.

Why can’t I log into my account?

Make sure you are on the site you originally created the account on (Joshua24 or Name Brand Wigs). If you have not created an account yet, go ahead and start one. If you have already, try resetting your password.

Why isn’t the discount code working?  

Our code may not apply for the item or brand you are trying to use it on. Feel free to call us at 320-685-7100 to see if the item qualifies for any additional discounts or unadvertised specials.

Am I able to use more than one discount code at a time?

The online checkout process will only allow you to use one code at a time. You can call us at 320-685-7100, and we can make sure to get any codes that qualify applied for you.

Is stock up to date on your site?

Due to the huge selection of items and colors we offer we are not able to list stock levels on the site. However, you can always call or e-mail us to check stock before placing an order!

My item is on backorder, what now?

You always have the option to cancel a backorder. If you chose to wait we will keep you updated as the arrival date is estimated and subject to change from factors out of our control. You will receive an e-mail as soon as your item is back in stock.

Shipping Questions

How long will it take to receive my order?

You should receive your order in about 8-12 business days in the United States, and 10-15 business days for international orders.

Do you offer expedited shipping?

We do! Please give us call at 320-685-7100, and we can go over the different options with you!

Is shipping discreet?

Your privacy is very important to us! For U.S. orders we will never include the word “wig” on the outside of your package. We abbreviate with J24, or NBW. For international orders we are required to specify wig or topper on the outside of the package.

What should I do if my package says delivered, but I haven’t received it?

Check your yard as often times the package is too large to fit in a mailbox, check with your neighbors as well. If you still can’t locate your package contact your local post office right away as it is usually being held there, or they can track your package to see the exact location it was left at. If you are still unable to find your order, give us a call at 320-685-7100

Payment Questions

Is it safe to give my credit card information?

Yes, all information is entered into a secure and private credit card processing system. That is why we will ask for your card number again every time you place a new order. You can also check out through PayPal.

Will my personal information be kept safe?

Yes! You can be assured we keep all of our information in a private system, and would never share or sell your information to an outside party.

What forms of payment do you accept?

We accept all major credit cards (Discover, MasterCard, Visa, and American Express, as well as PayPal, and Google or Apple Pay. We also accept money orders. We are not able to take a bank account routing number.

How long will it take to receive my refund? 

We process refunds everyday Monday through Friday, and will try our best to refund within 48 hours of receiving your return or cancellation. Please note it may still take a few days before your card company makes these funds available in your account.

Is my wig covered through insurance?

This depends on your type of insurance. We suggest you contact them, and ask about “cranial prosthesis”.

Why am I being charged sales tax?

Due to a Supreme Court ruling in June of 2018 states can now legally impose sales taxes on e-commerce companies. We are required by law to collect these taxes for your state.  

General Questions:

Do you price match?

Yes, we can price match with other verified online companies for the price of the item, plus the competitor's shipping charges. We are not able to price match clearance items with our brand new items.

Are you based in the United States?

We are based in beautiful (and cold) central Minnesota!

What does clearance mean?

Open box means one or more of the following: item returned for color or style, a cancelled order, or a discontinued style or color. We take pride in our through quality control, so you can be reassured all items have been inspected by our inventory specialists, and must pass in order to even make our clearance page.

Are Joshua24 and Name Brand Wigs the same company?

Yes, both Joshua24.com and NameBrandWigs.com are owned and operated by the same team!

Will you donate a free wig to someone in need?

Since many of our customers have a medical need that may be straining on their finances it would be impossible for us to pick and choose who would be eligible. For this reason we make donations to the National Alopecia Foundation or our local hospital here in Minnesota.

International Questions:

Why am I being charged custom fees?

Custom fees may be added on before you can receive your package. This fee is determined by your country. We can always mark your package “Cranial Prosthesis” which may reduce the amount of tax added. Please include this note when you place your order.

Do you have to state the value of items on the outside invoice?

By law we do have to list the accurate value of all items.

NameBrandWigs.com aims to provide you with the lowest prices possible. Customers have come to rely on our quality products at the lowest cost available year after year. Please see below for our return policy.

Phone: 320-685-7100
Text: 320.685.7104
Email: support@namebrandwigs.com

Steps To Return

We hope you love your beautiful new hair, however if you are not fully satisfied, we have a very simple return process. Take your time - up to 60 days to decide if you truly want to return the item; but remember, the item must be brand new, unworn, and in factory condition. Help us help you! Take a look at our return guidelines below that make the process go smoothly and helps us stay efficient!

1. Gather the item(s) - including all original packaging, ensuring all tags are attached, and locate the packing slip (or locate your order #).
2. Bring your item(s) to your local Post Office, UPS store, or FedEx store to ship back to us. We do not provide a return label. International returns must be shipped through the postal service. 
   
   Ship To:
   NBW/J24 Returns Department
   370 Chapel Hill Road
   Cold Spring, MN 56320
   
   
3. Upon receiving your return, we will issue a refund minus the 15% ($9 minimum) restocking fee per item.  Shipping cost is non-refundable.
4. If you would like to notify us of your return, please complete the return form below. We will make note on your order that you will be returning.
5. Want a different color or style? Complete the return process above and place a new order at namebrandwigs.com.

Helpful Hints to help the process go smoothly:

• The item must be in brand new condition including the wig box and/or other packaging.
• Make sure the Wig Tags are factory attached - leave them in place while you try the wig on.
• Fibers can easily pick up odors including but not limited to food, perfume, or smoke.  Keep the item in its original box as much as possible.
• Do not alter the bangs, add spray/gel, or make other alterations until you are sure about your purchase.
• Include your packing slip which includes all the information we will need to process your return.

*Due to the nature of accessory items, they are considered final sale, and cannot be returned.

How-To Package

 *Incorrect packaging may lead to additional fees.

To begin your return, please click the button below to notify us of your return.

If you would like to talk to one of our experts about brands, styles or colors, give us a call at 320-685-7100.

Our Mailing Address:

NBW/J24 Returns Department
370 Chapel Hill Road
Cold Spring, MN 56320

We want to make the return process as smooth as possible, so make sure items are in in factory condition otherwise we reserve the right to send the item back to you and charge you for the return shipping & handling at our discretion.

Cancellation Policy

We reserve the right to charge a restocking fee for items cancelled after an item has been ordered. This usually occurs after the manufacturer has pulled the item from their warehouse and boxed it up for shipping. If we can stop the order before that no fees will be applied.

Exchange Policy

Want to exchange? Complete the return process above and place a new order at namebrandwigs.com. This ensures you get the quickest service and the process stays clean on our end. 

We want you to make a purchase that you love! If you would like to get a new order started while your return is being completed, please give us a call at 320-685-7100. Our customer service is pretty great, so don't hesitate to reach out!

International Note

Due to varying international policies and customs regarding human hair, we recommend being aware of your country's specific policies before purchasing a human hair item. International returns must be shipped through the postal service.

1. What is a Lace Front Wig?

The lace front is a nearly invisible mesh-like material that lays across your hairline. Lace fronts provide a very natural and seamless look because each hair is sewn into the mesh and thus provides a skin-like appearance at the hairline. This feature is well loved and many manufacturers now provide a lace front on their wigs.

2. Benefits of a Lace Front Wig?

Lace front wigs give the most natural hairline and help you to confidently wear your style off-the-face or with face framing layers. Many of our wigs have ready-to-wear lace fronts. This simply means that the lace is measured and already cut to the perfect length so you don’t have to cut it yourself!

Whether you suffer from hair loss due to chemo-therapy, premature balding, alopecia, hair thinning, or if you are just looking to switch up your hair style, a lace front can help you feel comfortable in your wig.

How to Care for a Lace Front Wig

Taking care of your lace front will help the longevity of your wig and maintain its’ natural look. Lace fronts are made out of a gentle lace mesh that you will want to treat delicately.

3. Helpful Don'ts:

Never pull on your lace front. If you pull on the lace front it is going to stretch the lace out and create gapping at your forehead. Pulling at the lace front could also begin to wear away at the lace mesh to the point of fraying. A better option when adjusting your wig would be to use the ear tabs to move the wig for a more comfortable fit.

Never get conditioner on the lace front (or on any knotting in a wig cap). Conditioner is meant to de-tangle and will loosen the hand knotting. This can eventually cause strands to shed from your lace front and you will notice hair loss.

When brushing and washing your hair remember to keep it gently around the lace front. It is OK if you get some soap on the lace front, especially if you are trying to wash off some makeup!

4. Finding Some Lace Front Discomfort?

There are a couple things that you can do to make sure your lace front is working for you. The first is to always make sure you have the right wig cap size. A wig cap that is too large or too small can cause discomfort because it then rubs against your forehead. Check out our video on how to properly measure for the right cap fit: 

5. Secure Your Lace Front Down

Sometimes you may want a little extra security with your lace front. There are several great ways to make sure your lace front is staying put! A couple of tricks of the trade are to use either glue or tape to fasten it down. This can also help with lace front discomfort and prevent that friction on your forehead.

Lace Front Tape: Very easy to use, this double sided sticky tape comes in a roll that you are able to easily cut to the desired length. When using tape you are able to stick it directly onto your forehead or the lace front itself. 

Adhesive: “It Stays” by Jon Renau is a gentle roll-on adhesive that washes off with water. This product provides a nice secure hold while being easily removed.

Brandywine also has an adhesive product that is more like a glue stick that you are able to dab onto your lace front. With this product you will also need Brandywine’s Lace Front Adhesive Remover.

Shop All Lace Front Products

6. Other Considerations

 Pro Tip:  Applying a little baby powder or dry shampoo to your forehead, underneath the lace front, can help with preventing irritation from the lace.

Makeup such as foundation or powder can really help the lace front blend with your skin tone. This also gives your front hairline a softer finish.

If you would like to cut your lace front further, or if you would like to cut a section that has started to fray you should always use a Pinking Shear to do so.

The lace front keeps advancing but if you are still finding that you don’t prefer this feature then we would suggest taking a look at monofilament or hand tied wigs without a lace front.

Final Thoughts

There you have some of the best tips and information on lace fronts! Consider yourself a pro, but even pro’s have questions. If you need a little extra help reach out to our customer service team. We are always ready and willing to help!  - NBW Family

Shop our Lace Front Wig Collection (If you need to narrow your search options, use the selection menu on the left to choose style specifics!)

(Style Shown: Belle Tress Dalgona 23 in Butterbeer Blonde)

5 Tips to Wear Your Wig Naturally

Good morning, afternoon, or night, and wherever you are in your day. Thanks for stopping by. There is something about a gorgeous hair day that gives an extra bounce to our step and with wigs the options tend to be endless. Whether you find this reassuring, or are at odds with the options, we are here to help. With a few tricks and tips you can wear your new hair with confidence and the assurance that you truly are looking fabulous. Working in the wig industry there are so many tips out there, and we took the time to narrow the options to our Top 5 Tips to wearing your wig naturally. These tips have been tried and tested by our loving customers and NBW family. 

1. Rock n’ Roll

Your wig has arrived, the box is in hand and you are popping the cover open. The color is wonderful, check. Fiber feels nice, check. And now to try it on. As you take a glance in the mirror you begin to notice there is something funny with how the hair is lying. Perhaps a slightly awkward poof on one side, while the other side is a little flatter. You were loving everything.. up to that point. 

We have all been there, tried a wig on and really begun to question our decision. We would like to say, “don’t worry” but fear that’s already happening, so instead we will give you one of our tried-and-true tips: Pull the wig back off and give it a good shake. Sounds simple, and it is, but the reason it is so important is because the fibers need to be woken up. Keep in mind your style has been sitting in a box for some time and the fibers have been confined to one position. The only precaution would be to stay on the gentle side while shaking. 

After a good shake pop the wig back on, try adjusting the part a little, and notice how much more lively your piece looks. Now you’re ready to Rock n’ Roll! This is an easy step that should have you ready to go in a flash, but if not, there are a couple other tricks you can try.

2. Friction, The Underrated Secret

Along with a good shake to wake the fiber up, there may also be a little taming that you want to do in areas. Our natural hair is typically going to have fly-aways and some baby hairs going this direction and that. Besides the “natural” messiness going on though, there may be a few areas you would like to tame such as the sides or top of your style.

If you have a heat friendly or human hair piece then you will easily be able to manipulate the fibers with a heat tool. The story isn’t the same with synthetic styles because they are not able to withstand heat and instead you will end up with a melted pile of fiber. 

There is a little trick to working around this issue and it’s called friction. For the areas you need to tame, start by rubbing your bare hands together swiftly to create a slight friction that will heat up your hands. Once your hands are warm press them against the area you want to tame. This will calm the fibers down and can work wonders along the sides or even along your part. If there are a lot of fly-aways then you can also use this method to help those lie flat. Sometimes you may have to do this a couple times and just play with it a little to find what works best for you.

3. We All Love To Shine… but too much?

We do all love to have that glow effect, but how much is too much? When it comes to hair, a really shiny wig can tend to look unnatural. A brand new wig right out of the box can also have a sheen for various reasons. Some manufacturers have more or less of a sheen depending on the creation and preservation process used. Typically, this sheen will be gone with a wash or two, but if you’re finding that is still not enough then we recommend this simple trick. Focus on the roots and top layer of hair, take some dry shampoo and gently spray your style. This works wonders and instantly takes away that fake sheen. We do recommend using a dry shampoo that is made for synthetic wigs, and one of our favorites is Jon Renau’s dry shampoo: Pick Me Up Dry Shampoo. 

Want to see dry shampoo in action, watch our video:

4. Designed For You

The age of wigs is surprisingly historic and originated in Ancient Egypt. Ranging throughout culture in Greece, Rome, England, and ending back in popularity today in modern culture. It is fascinating to see how advanced the construction of fiber design and cap construction has come. One very important factor in choosing and wearing a wig naturally will be the cap construction. Lace fronts help create a seamless hairline, while monofilament features help create a natural looking part resembling hair growth out of the scalp.

For monofilament features you can get a Mono Part, Mono Top, or even a 100% Hand Tied wig.

Want to read more in depth about cap construction? Check out this article: 5 Wig Cap Designs & Their Importance

Expert Tip: Wig Cap placement is another key in making your style look natural. You want the top of the wig or the lace front to start right at your natural hairline. If it is further back or forward it can make the wig look out of place and fake. Also use the ear tabs to make sure the wig is on straight, the tabs should fall just above your ears.

5. Know your Bio Hair

If we think about bio hair there are a few natural tendencies it has. For instance, we all have that friend with curls and volume or another with straight and silky hair, but whatever their look it is a natural byproduct of their DNA and is specific to them. One of the most natural ways to wear a wig is by keeping it similar to your bio hair. 

If your bio hair was super thick and dense then perhaps consider shopping brands that have those denser fibers and plenty of volume. On the other hand if you have finer hair then you may want to shop brands that have a little less volume and a thinner fiber. Be sure to call us if you have any questions about the differences between brands and their fibers.

Rooted colors may be another option to help your wig look natural. Bio hair has a gradient to it and as hair grows it becomes lighter at the bottom either due to sun exposure or other elements while remaining darkest at the top. By choosing a rooted color you are also able to change between colors more easily and keep it looking natural because the root is always close to the same darkness. 

Final Thoughts

In the grand scheme of it all, a little practice makes perfect, and as cliché as that sounds it really does help when it comes to wigs. Taking the time to work with your wig and learn the ins-and-outs is a game changer. From color tone, to density, cap construction, and using the right products, we are convinced there is an engaging style for you. 

Please let us know if you have any questions we can help with! - NBW Family

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