If you can't find the answer to your question here, please contact us. We'll be glad to help.

Call: 320-685-7100
Text: 320-685-7104 
Email: support@namebrandwigs.com
Address: 370 Chapel Hill Rd
                Cold Spring, MN 56320

Care Questions:

~ How should I store my wig?
~ Can I cut my wig? 
~ Can I color my hairpiece?
~ Will heat affect my wig?
~ How often should I wash my wig?
~ Can I use regular shampoo on my wig?
~ How long will my synthetic wig last?
~ What options do I have for securing my wig down?
~ My head is sweating, what can I do?

Ordering Questions:

~What is your order process?
~ Why does my order still say unfulfilled? 
~ What if my order has already been placed and now I would like to make a change or cancel?
~ Why can't I log into my account?
~ Why isn't the discount code working?
~ Am I able to use more than one discount code at a time?
~ Is stock up-to-date on your site?
~ My item is on backorder, what now?

Shipping Questions:

~ How long will it take to receive my order?
~ Do you offer expedited shipping?
~ Is shipping discreet?
~ What should I do if my package says delivered, but I haven't received it?

Payment Questions:

~ Is it safe to give my credit card information?
~ Will my personal information be kept safe?
~ What forms of payment do you accept?
~ How long will it take to receive my refund?
~ Is my wig covered through insurance?
~ Why am I being charged sales tax?

General Questions:

~ Do you price match?
~ Are you based in the United States?
~ What does clearance mean?
~ Are Joshua24 and Name Brand Wigs the same company?
~ Will you donate a free wig to someone in need?

International Questions:

~ Why am I being charged customs fees?
~ Do you have to state the value of items on the outside invoice?

Care Questions

How should I store my wig?

Many like to store their wig on a stand, hanger, or mannequin head. If you leave your wig in the wig box, make sure to take it out and give it a good shake every so often to avoid cold set.

Can I cut my wig?

Yes, your piece can be cut or thinned out. We always recommend you go to a stylist with experience in altering wigs.

Can I color my hairpiece?

Synthetic or Heat Friendly fiber will not take color. Human Hair can be colored, but we recommend staying within a level or two of the original color.

Will heat affect my wig?

Synthetic hair can be damaged beyond repair if it gets too close to a heat source, this could be even from a cooking oven in your home. Heat Friendly fiber can withstand a low amount of heat from styling tools as long as you keep it around 250-280 degrees. Human hair can be styled with heating tools the same as bio hair.

How often should I wash my wig?  

Every 6-8 wears is a good rule of thumb.

Can I use regular shampoo on my wig?

You will want to use products formulated specifically for wigs. Other products can have chemicals that are too harsh or will wear the fiber out quicker.

How long will my synthetic wig last?

The time frame can vary greatly depending on care and lifestyle. Typically, with proper maintenance your wig will last around 3 to 6 months. Having more than one wig to rotate between will help prolong the lifespan of your wig.

What options do I have for securing my wig down?

The Hair Grip is a soft band that helps keep your wig in place. As well as toupee clips, double sided tape, and lace front glue.

My head is sweating, what can I do?

A 100% capless wig will be very breathable during the hot summer months. The Headline It is a sweat eliminating liner to be worn inside your wig cap.

Ordering Questions

What is your order process?

We order daily directly from the manufacturers Monday through Friday. Most items will reach our office within two to four business days. We will ship your item(s) out the same day we receive it via the U. S. Postal Service (express orders are sent UPS). If it is an item we keep here in our stock room, it will typically ship out the same day we receive your order.

Why does my order still say unfulfilled?

Your order will change to fulfilled as soon as it has shipped out. You will also receive an e-mail with your tracking information at that time.

What if my order has already been placed and now I would like to make a change or cancel?

We understand things happen! If we are able to catch your order before it has been placed with the manufacturer we can make a cancellation for you. If the order has already gone through, we can usually still make the change, but there may be a 15% cancellation charge for the item already ordered.

Why can’t I log into my account?

Make sure you are on the site you originally created the account on (Joshua24 or Name Brand Wigs). If you have not created an account yet, go ahead and start one. If you have already, try resetting your password.

Why isn’t the discount code working?  

Our code may not apply for the item or brand you are trying to use it on. Feel free to call us at 320-685-7100 to see if the item qualifies for any additional discounts or unadvertised specials.

Am I able to use more than one discount code at a time?

The online checkout process will only allow you to use one code at a time. You can call us at 320-685-7100, and we can make sure to get any codes that qualify applied for you.

Is stock up to date on your site?

Due to the huge selection of items and colors we offer we are not able to list stock levels on the site. However, you can always call or e-mail us to check stock before placing an order!

My item is on backorder, what now?

You always have the option to cancel a backorder. If you chose to wait we will keep you updated as the arrival date is estimated and subject to change from factors out of our control. You will receive an e-mail as soon as your item is back in stock.

Shipping Questions

How long will it take to receive my order?

You should receive your order in about 8-12 business days in the United States, and 10-15 business days for international orders.

Do you offer expedited shipping?

We do! Please give us call at 320-685-7100, and we can go over the different options with you!

Is shipping discreet?

Your privacy is very important to us! For U.S. orders we will never include the word “wig” on the outside of your package. We abbreviate with J24, or NBW. For international orders we are required to specify wig or topper on the outside of the package.

What should I do if my package says delivered, but I haven’t received it?

Check your yard as often times the package is too large to fit in a mailbox, check with your neighbors as well. If you still can’t locate your package contact your local post office right away as it is usually being held there, or they can track your package to see the exact location it was left at. If you are still unable to find your order, give us a call at 320-685-7100

Payment Questions

Is it safe to give my credit card information?

Yes, all information is entered into a secure and private credit card processing system. That is why we will ask for your card number again every time you place a new order. You can also check out through PayPal.

Will my personal information be kept safe?

Yes! You can be assured we keep all of our information in a private system, and would never share or sell your information to an outside party.

What forms of payment do you accept?

We accept all major credit cards (Discover, MasterCard, Visa, and American Express, as well as PayPal, and Google or Apple Pay. We also accept money orders. We are not able to take a bank account routing number.

How long will it take to receive my refund? 

We process refunds everyday Monday through Friday, and will try our best to refund within 48 hours of receiving your return or cancellation. Please note it may still take a few days before your card company makes these funds available in your account.

Is my wig covered through insurance?

This depends on your type of insurance. We suggest you contact them, and ask about “cranial prosthesis”.

Why am I being charged sales tax?

Due to a Supreme Court ruling in June of 2018 states can now legally impose sales taxes on e-commerce companies. We are required by law to collect these taxes for your state.  

General Questions:

Do you price match?

Yes, we can price match with other verified online companies for the price of the item, plus the competitor's shipping charges. We are not able to price match clearance items with our brand new items.

Are you based in the United States?

We are based in beautiful (and cold) central Minnesota!

What does clearance mean?

Open box means one or more of the following: item returned for color or style, a cancelled order, or a discontinued style or color. We take pride in our through quality control, so you can be reassured all items have been inspected by our inventory specialists, and must pass in order to even make our clearance page.

Are Joshua24 and Name Brand Wigs the same company?

Yes, both Joshua24.com and NameBrandWigs.com are owned and operated by the same team!

Will you donate a free wig to someone in need?

Since many of our customers have a medical need that may be straining on their finances it would be impossible for us to pick and choose who would be eligible. For this reason we make donations to the National Alopecia Foundation or our local hospital here in Minnesota.

International Questions:

Why am I being charged custom fees?

Custom fees may be added on before you can receive your package. This fee is determined by your country. We can always mark your package “Cranial Prosthesis” which may reduce the amount of tax added. Please include this note when you place your order.

Do you have to state the value of items on the outside invoice?

By law we do have to list the accurate value of all items.

NameBrandWigs.com aims to provide you with the lowest prices possible. Customers have come to rely on our quality products at the lowest available cost year after year. Please see below for our return policy.

Phone: 320-685-7100
Text: 320.685.7104
Email: support@namebrandwigs.com

Steps To Return

We hope you love your beautiful new hair; however, if you are not fully satisfied, we have a very simple return process. Take your time - up to 60 days to decide if you truly want to return the item; but remember, the item must be brand new, unworn, and in factory condition. Help us help you! Take a look at our return guidelines below that make the process go smoothly and helps us stay efficient!

1. Gather the item(s) - including all original packaging, ensuring all tags are attached, and locate the packing slip (or locate your order #).
2. Bring your item(s) to your local Post Office, UPS store, or FedEx store to ship back to us. We do not provide a return label. International returns must be shipped through the postal service. 
   
   Ship To:
   NBW/J24 Returns Department
   370 Chapel Hill Road
   Cold Spring, MN 56320
   
   
3. Upon receiving your return, we will issue a refund minus the 15% restocking fee per item ($9 minimum).  Shipping cost is non-refundable.
4. If you would like to notify us of your return, please complete the return form below. We will make note on your order that you will be returning.
5. Want a different color or style? Complete the return process above and place a new order at namebrandwigs.com.

Helpful Hints to help the process go smoothly:

• The item must be in brand new condition, including the wig box and/or other packaging.
• Make sure the Wig Tags are factory attached - leave them in place while you try the wig on.
• Fibers can easily pick up odors, including but not limited to food, perfume, or smoke.  Keep the item in its original box as much as possible.
• Do not alter the bangs, add spray/gel, or make other alterations until you are sure about your purchase.
• Include your packing slip, which includes all the information we will need to process your return.

*Due to the nature of accessory items, they are considered final sale and cannot be returned.

How-To Package

 *Incorrect packaging may lead to additional fees.

To begin your return, please click the button below to notify us of your return.

If you would like to talk to one of our experts about brands, styles, or colors, give us a call at 320-685-7100.

Our Mailing Address:

NBW/J24 Returns Department
370 Chapel Hill Road
Cold Spring, MN 56320

We want to make the return process as smooth as possible, so make sure items are in factory condition; otherwise, we reserve the right to send the item back to you and charge you for the return shipping & handling at our discretion.

Cancellation Policy

We reserve the right to charge a restocking fee for items cancelled after an item has been ordered. This usually occurs after the manufacturer has pulled the item from their warehouse and boxed it up for shipping. If we can stop the order before that, no fees will be applied.

Exchange Policy

Want to exchange? Complete the return process above and place a new order at namebrandwigs.com. This ensures you get the quickest service and the process stays clean on our end. 

We want you to make a purchase that you love! If you would like to get a new order started while your return is being completed, please give us a call at 320-685-7100. Our customer service is pretty great, so don't hesitate to reach out!

International Note

Due to varying international policies and customs regarding human hair, we recommend being aware of your country's specific policies before purchasing a human hair item. International returns must be shipped through the postal service.

1. Identify the coverage needed.

The first step is determining what type of product is best for you. Here at Name Brand Wigs we have an array of options.

If you are not ready or not looking for a full wig then we also carry:

• Top Pieces
• Extensions
• Wraps
• Halos
  
  Shop All Additions here!

2. Find your fit!

3. Identify your cap needs:

The cap is the base of the wig onto which hair is attached. Wigs are available with several different types of caps, and each cap type has its own distinct advantages. The four cap designs are Capless, Standard, 100% Hand Tied, and Monofilament.

Read our blog post on cap types that explains the differences further!

4. Find the right fiber!

Alternative Hair fiber can be categorized into the following: Synthetic, Heat Defiant or Heat Friendly, Human Hair, Remy Human Hair, or Human Hair Blend. See the charts below for the descriptions of each fiber type.

Synthetic Fiber:
Wigs made primarily of modacrylic fibers that have the look and feel of real hair. This fiber is very low maintenance and convenient. The fibers have built in memory which allows the original style to be restored after washing.

Heat Friendly or Heat Defiant:
A synthetic fiber that can withstand a low amount of heat. A heat friendly wig is pre-styled, but you have the flexibility to curl or flat iron to change the look. Once the style has been changed with heat it will hold, even after washing, and a heat source must be used again to change it. The fiber also tends to have a coarser, moldable texture than standard synthetic.

Human Hair:
Wigs made of human hair are primarily cut in India and China. Wigs made with Human Hair are very durable, and can withstand heat and products just like bio hair. However, they require more upkeep than synthetic wigs and must be styled on a regular basis. Generally speaking, Human Hair wigs are much heavier than their Synthetic counterpart, and will typically hold up longer.

Remy Human Hair:
Human hair that has not been weakened by stripping. Unlike most human hair used in wigs and hairpieces, Remy hair is created by careful processing which leaves the cuticle in place. The result is stronger, superior hair. To avoid tangling, Remy hair strands must all be aligned so the cuticle runs in the same direction. Remy hair is more expensive than cuticle-free human hair.

Human Hair Blend:
A blend of human hair and heat friendly fibers. These wigs should be cared for as a heat friendly item as they are typically composed of a much higher percentage of heat friendly fibers.

Pro Tip:  The key to finding the right fiber is to consider your lifestyle and how much time you want to put into styling and maintaining your alternative hair. Each fiber has pros and cons, consider the pros and cons to find the hair fiber that best fits who YOU are!

5. Determine what Style and Length you are looking for:

We have a huge selection, equaling thousands of options. This can be a bit overwhelming to a new wig wearer. Take advantage of the filtering on our website to narrow down our styles by length, hair texture, or cap features. A great place to start is our customer’s favorite page. You can trust these are tried and true favorites, as they are the wigs getting the best reviews from other wig wearers like you!

Check out our face shape blog for recommendations on what style types will work best with your face shape.

6. Find your color!

Once you have a style narrowed down, you will know what your color options are, as each brand makes their own set of colors. We have online color charts as guides for all colors. TIP: If this will be your first wig, sticking with something close to your bio hair color is a safe bet.

7. Get the proper care products

1. Your Face-Shape 

You want to choose a style that accentuates your best features.

Our guide to discovering your face shape - Wigs and Face Shapes

Our Blog with Photo Reference to your face shape - Summer Short Cut

PRO TIP: When choosing a style pay attention to the face shape of the model or reviewer you are looking at. We often make the mistake of thinking a style will look the exact same as it did on the model, the reality is we have our own unique beauty and that is what we want to keep in mind!

Color > Best Tips for Choosing a Wig Color 

2. Choosing the Right Hair Fiber

Knowing what type of hair fiber you want can make all the difference when choosing a style. The main variations of fiber are: Synthetic, Heat Defiant, and Human Hair. Depending on your lifestyle you will probably prefer one of these options over another.

Synthetic Fiber = are modacrylic fibers that have the look and feel of real hair. Synthetic hair has the ability to return to its original hair pattern after washing.

Heat Friendly or Heat Defiant = a synthetic fiber that can take a low amount of heat. Once heat is used on the style it will hold even after washing. Heat will need to be used again to change the hair pattern.

Human Hair = Durable and versatile, real human hair that can withstand heat just as bio hair can. Human hair will need to be re-styled after washing.

>> Want to read more in depth about fiber, Remy Human Hair, Or Human Hair Blends - check out Section 4 in our Beginner Basics

PRO TIP: The type of fiber, Heat Defiant or Synthetic - etc.. are broad terms that spread amongst manufacturers, but as you become a wig expert you will start to notice that the thickness of the fiber can also vary amongst manufacturers.

3. Cap Size

Get the wrong cap size and you may find your wig sliding up off your forehead or being so tight that you end up with a head-ache. Below is a chart to help know where you fall:

>> Need to know how to measure? Click here for our measurement video

4. Cap Construction 

Do I need Capless, Standard, Monofilament, or 100% Hand-Tied?

This becomes important for making your wig look like the most natural fit on you. Cap construction also will have an impact on your daily styling needs or preferences. For instance if you are wanting to change the part on your wig then you will want either a mono/monofilament part or mono/monofilament top.

Quick Overview:

Capless (or Open Cap) = light-weight and cool, not as versatile for styling

Standard (or Traditional Cap) = gives lots of volume, durable, not as easy to change the part

Monofilament (or Mono) = realistic looking, able to change the part, not as much permatease

100% Hand-Tied = every strand is hand sewn into the cap giving ultimate versatility.

>> Need to know more, want pictures? - Check out Section 3 in our Beginner Basics

5. Re-Cap Checklist:

Do I know:
My Face Shape?
My Color?
My Desired Fiber?
My Cap Size?
My Cap Construction?

If you have further questions or would like help please feel free to contact us!
Call: 320.685.7100 | Text: 320.685.7104 | Email: support@namebrandwigs.com

5 Tips For Choosing a Wig Color

If you have been part of the wig world for any amount of time, you will soon realize that color options are abundant, and that is probably an understatement. Ranging from beige blondes to burgundy browns and everything in between, you are sure to find a color that you adore. But, How? That is the real question. It isn’t as bad as you think, and with a little persistence and help from our team, you will be able to find something suitable for your needs!

1. What do all of the numbers mean?

Many manufacturers use a number system to describe their color lines, while others choose to give the colors a name, and some use both. Generally, a common base knowledge of the number system is a fantastic start to knowing what you are looking for. So... we made you a pretty helpful chart. Keep in mind this is a general guideline for the color numbers, and manufacturers will still use creative license to vary from the chart.

As an example: Jon Renau’s color 6/33 will be a base color of 6 (Dark to Medium Brown) and then has a highlight blend of 33 (Dark Burgundy).

2. OK, what about color names?

Numbers can be a lot to remember, and we believe that is why many manufacturers have switched to giving the color options, names. For example, Shaded Praline is a color name by Jon Renau, and this one happens to also have the number name 12FS8. 

Most of the color names are descriptive in some fashion, but sometimes you are going to want the details of the color mix. Getting the right color after all, is what we want for you! To break it down, there are color charts for every brand with a description for each color. Many times, their descriptions will give you exactly what the color is made of and the highlighting it has. 

Example: If you were to look up the color Shaded Praline in our color chart by Jon Renau, this is the description you would get: Light golden brown, light natural golden blond, and pale natural gold blond blend with medium brown roots.

Now, where can the color charts be found... 

3. Color Chart Locations?

These color charts that we spoke about can be located in the INFO button on our menu bar. There you will find the Color Charts! It will be categorized by brand, so make sure to take note of which brand you are searching!

4. Expert Tips For Choosing Color

Color is a beautiful thing and brings so much personality to our style! We believe finding a color that suits your personality and features will make you feel like you're walking the runway every day. 

Here are a couple of tricks to use that will help you find something in your niche. 

Trick #1 Color Undertones:

Notice that some colors will be either warm, cool, or neutral toned. This can help you figure out what tends to look best on you and how it complements your skin’s undertone. Typically, as a rule, you will want a color that matches your undertones because those colors will bring out more radiance in your appearance.

Trick #2 Model Color:

The model is always wearing a color, and there is a chance it is the color you are looking for. Find the name of the color shown on every product page.

Trick #3 YouTube:

The wig world has grown vastly and so many people are willing to share their hair knowledge to help you with your journey. YouTube has created an environment that allows you to get the latest reviews and details on your style. We suggest taking a look at a YouTube video or review of your style and/or color. There is nothing quite like a picture, so a video is even better, right?!

When Searching For a Review - Notice the lighting you are seeing the wig in (natural or in-doors will look different). Also, note the reviewer’s face shape and skin tone because it is likely different from yours.

A couple of our favorite reviewers are Hey Wig Sister, Let’s Talk With Kim, Pretty Wigs Please, & Wear the Hair Sis.

And of course you could always check out our channel, Name Brand Wigs.

5. Talk To Us!

We have an AMAZING customer service team, so if you happen to get stuck, give us a call. Bring us your research and get our advice on a few options if you have gotten stuck in choosing. 

There you have our tips on choosing a color! Sometimes it will take a try or two before you find something you really enjoy. That’s perfectly ok, just let us know how we are able to help and don’t give up! - NBW Family

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We want to hear from you! 💞
Call: 320.685.7100
Text: 320.685.7104
Email: support@namebrandwigs.com
Socials: @namebrandwigs #namebrandwigs